"The customer is the most important person in our business. The customer is not an interruption of our work – they are the purpose of it. We are not doing the customer a favor in our service – the customer is giving us the opportunity to do so."
Sixt is a family business with more than 5,000 family members in over 100 countries. And no matter how big we may become - we will always be more a family than a business. Because every family is unique.
Sixt relies fully on TYPO3 for their business critical online-portal featuring very user-friendly and appealing search and booking engines and extensive campaign management features. A beautiful TYPO3 case to look at.
When Martin Sixt started his company "Sixt Autofahrten und Selbstfahrer" ("Sixt Car Cruises and Self Drivers") in 1912, Germany didn't even have a proper road network. Still, Martin believed in the future of his idea. In 1917, Martin Sixt finally purchased a location in Munich, which still houses one of the most frequented Sixt branches today.
In 1927 he handed over the company to his nephew, Hans Sixt. An 8-cylinder Isotta Fraschini and the big 6-cylinder Renault became part of the fleet. Because of bottlenecks in the spare parts supply for foreign brands, Sixt decided to use only Mercedes vehicles from 1929 onwards.
The customer is not dependent upon us - we are dependent on them. The customer is not an outsider to our business - they are a central part of it. The customer is not a cold statistic - they are the flesh and blood human being with feelings and emotions, opinions and perspectives. The customer is not someone to argue or match wits with, there is no argument to be won with the customer. The customer is someone who brings us their needs and in the end it is our job to handle them.